Tuesday, April 22, 2008

Woolworths Australia introduces self-serve checkouts

Way cool. Leave more work for the shopper, at the expense of labour costs. Pity, though, as interacting with sales staff is something I enjoy a lot. Trying to bring a smile to their face at the end of a long shift is a nice game to play. The service industry should never be the means to the end, interacting with people should be the end, and the purchase incidental, in my opinion.

Humans are social beings - something I am acutely aware of this week. My family is on holiday, and I am alone at home. Difficult to work, concentrate, and sometimes just plain lonely.

Don't get me wrong, I sometimes struggle to remember the above. But I will keep on trying.

Thursday, April 10, 2008

Saturday, April 05, 2008